1. We understand perfectly well that you wish to get your purchased Item as soon as possible. This is why we start processing each Orders as soon as submitted. Please note that completion of the online checkout process does not constitute our acceptance of your Order. We will notify you by email as soon as possible to acknowledge that we have received and are processing your Order. 
2. Dispatch and delivery times shall vary according to the ordered Item (as specified within the Order and detailed below) and your delivery address. To ensure that your items arrive in time for your event, please refer to the estimated delivery period specified in your shopping bag. The periods indicated below are estimations since some Items are made upon submitting your Order. The delivery time does not include the time for making your dress, which is 12 weeks. Therefore, you should place your order in advance and calculate the estimated time of the dress arrival by adding the delivery time to the production time (12 weeks).
   • For Bridal dresses, you can choose among the following delivery methods:
   •  
   • DHL – 350 Euro
   • FedEx – 300 Euro
   •  
   • For Evening dresses, you can choose among the following delivery methods:
   •  
   • DHL 150 Euro
   • FedEx 100 Euro
3. We take great care to ensure the quality of each Item and prepare it for shipping. Within 24-48 hours following your submission of an Order, you will be contacted by a personal online assistant who will confirm your order, provide you with information regarding the delivery process and time estimations, and, upon receipt, will follow up with you to make sure you are happy with your Item.
4. Please do not hesitate to contact us via email at privatodress@gmail.com, and request to deliver your Item earlier, and we will do our best to accommodate your request and support your needs. Express delivery may be subject to the payment of additional fees.
5. Please bear in mind that we shall not be responsible and liable for any delays in delivery and shipment caused by events beyond our reasonable control, such as strikes, shortages, riots, insurrection, fires, flood, storms, explosions, acts of God, war, government or quasi-governmental authorities actions, acts of terrorism, earthquakes, power outages, pandemic or epidemic (or similar regional health crisis).
   
   We do not allow returns on items that have not undergone customizations and alterations. If you wish to exchange your item, we offer the first exchange for free. For any additional exchanges or returns, we charge $100 USD.

Returnable and Non-returnable Items

1. Please note that our customized Items are non-returnable (therefore, dresses can be returned or exchanged only if such Items are not customized, personalized, or altered).
2. All returned items must be returned in their original condition – uncustomized, unaltered, unworn, unwashed, undamaged, clean, free of lint, with all tags and labels attached (a “Returned Item“). Please note that we will not accept the return of any items in an unsuitable condition, once a tag or label has been removed or which do not adhere to the terms specified in this Section.
3. If following your submission and our acceptance of a Return Request (as further detailed below) you return an item that does not adhere to these standards, you will not be entitled to receive a refund, we will notify you of this and will return the item to your shipping address.

Return Requests and Refunds

1. If you would like to return an item, please contact us at privatodress@gmail.com, indicate your order number (which will appear clearly in your confirmation and shipping emails or on your packing slip), and mention the reason for the return (a “Return Request“). All Return Requests must be submitted within seven (7) days of your receipt of the applicable Item. We may at our sole discretion, but are not required to, accept Return Request submitted following such seven (7) days and/or provide refunds related thereto.
2. We shall inspect and process your Return Request within fourteen (14) days of receipt. Upon approval, you will receive a confirmation via email and we will issue a return authorization number and label and will instruct you on how to return the Returned Item to us.
3. Please note that in order to avoid damage during shipment and delivery, Returned Items must be delivered to us in their original packaging (if possible) or in similar packing material, and in accordance with any instructions provided by us. Returned items are your responsibility until they reach us, so make sure that they are packed up properly and can’t get damaged on the way.
4. Once your Returned Item has been received and inspected by us, you will receive a confirmation via email and will be refunded for the original purchase price minus the return fee we charge of $100 USD. For example, if you purchased an item worth $2995 USD we will refund you $2895 USD via the payment method in which the original purchase was made (the “Refund“). If you paid by a credit card, please make sure to check your bank statement, if you paid using another payment method, please check with the payment provider/issuer to locate the Refund.
5. Please note We cannot offer any refunds on taxes and customs fees.

Exchanges

1. If you received your Item yet the fit is not perfect and you wish to get a different size, or if you have decided you want a different color, design, or model, please contact us at privatodress@gmail.com, indicate your order number (which will appear clearly in your confirmation and shipping emails or on your packing slip) and specify your request (an “Exchange Request“).
2. In order to exchange an Item, such Item must be uncustomized, unaltered, and returned in its original condition – unworn, unwashed, undamaged, clean, free of lint, with all tags and labels attached (an “Exchanged Item“). Please note that we will not exchange any items in an unsuitable condition, once a tag or label has been removed, or which do not adhere to the terms specified in this Section.
3. We shall inspect and process your Exchange Request within fourteen (14) days of receipt. Upon approval, you will receive a confirmation via email and we will issue an exchange authorization number and label and instruct you on how to return the Exchanged Item to us, free of charge.
4. Please note that in order to avoid damage during shipment, Exchanged Items must be delivered to us in their original packaging (if possible) or in similar packing material (e.g., shoes shall be returned with the original shoe box), and in accordance with any instructions provided by us. Exchanged items are your responsibility until they reach us, so make sure that they are packed up properly and can’t get damaged on the way.
5. Once your Exchanged Item has been received and inspected by us, we will receive a confirmation via email and will send you the item you requested to receive, if such Item is more expensive than the Exchanged Item we will send you a link to pay the additional amount, is such Item is less expensive we will send you credit by email.
6. We allow the first exchange at no additional cost. If you wish to exchange your item more than one time or return it after your exchange, there will be an additional fee of $100 USD.

Payment for products

Payment for products on the www.privatodress.com website is made through the paynet.md service („Paynet Services” SRL).

Paynet.md is an operator that processes payments made in one of the following ways:

By Visa / MasterCard

Paying with a bank card is one of the most common payment methods, as you can easily make it directly from your computer or phone.

In the payment form, you will need to fill in the indicated fields using the information indicated on your card, for example:

• Card number
• Expiration date (month, year)
• Cardholder’s Name
• Postcode
• Town
• Billing address
• CVC/CVV

Bitcoin

To make a payment in this way, complete all the necessary steps, for example:

• Specify an e-mail for payment tracking and notification in case of a refund.
• Enter your bitcoin address (the “long” wallet address starting with the number “1”) for a refund should the need arise. This field can be left blank.
• To complete the preparation of the payment, click the “Next” button. Follow step by step, don’t skip steps.

Paynet wallet

If you already have a Paynet wallet, you can pay using the funds in your account.

Webmoney

If you prefer to use Webmoney for payment, follow the usual instructions for making a payment, namely:

Specify one of the following values ​​in the ”Login” field:

• phone number to which your WebMoney wallets are registered;
• instead of a phone number, you can enter the WMID of your WM Keeper;
• or email specified in the certificate.
• And also enter the check numbers from the picture,

Then, in the ”Password” field, enter the password to enter WM Keeper and click on the “Proceed to payment” button

Next, specify the wallet for payment and select the confirmation method. To confirm the payment using E-num or SMS, press the button “Get Code”

If there are not enough funds on the wallets to pay, you will be prompted to

• Make an automatic exchange of funds if they are on wallets of other types. You can refuse the exchange and make the exchange yourself at one of the exchange offices from the Megastock catalog
• Top up your wallet with a bank card;
• Top up your wallet through the Fast Payment System (if payment is made in WMP).
• Then enter the confirmation code received in sms, or the number-answer in the appropriate field and click the “I confirm the payment” button.

After making the payment, you can “Print Receipt” and return to www.privatodress.com/.

Cash in the Paynet network (only for residents of the Republic of Moldova)

Payment algorithm

Add the desired products to the “Cart” by clicking the “Buy” button on the card of the respective products.

You will be redirected to the shopping cart, where you can edit the type and quantity of the desired product, after which you should click on the “Checkout” button.

You will need to enter the data in the proposed form to make a payment.

Select the Paynet payment method and click “Confirm Order”.

In the fields where you are asked to enter an address, you must enter a billing address, which is the address where the bank account is registered.

What should I do if the payment has not been transferred?

If the payment has not been transferred within one business day, please contact support. To resolve this issue, please provide the following information about yourself:

• Account number
• payment method of your choice
• the amount entered to replenish the account

Refund

You can return or exchange a product within 7 days of purchasing it.